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We go to great lengths to keep your financial information private and safe. All credit transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected � so you can buy online with confidence.

Your financial information is safe
We use Secure Socket Layers (SSL), the industry standard, in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

Your transactions are secure
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear on the lower status bar of your browser to notify you of this change. You will remain in this secure zone for the entire checkout process. (If you do not see the lock in Internet Explorer, click View/Status Bar.)

Safebuy accreditation
Urchin is approved by Safebuy - an independent assurance scheme endorsed by TrustUK, the industry self-regulatory body set up by Which? and the Alliance for Electronic Business, supported by the UK Government.

If you are still unsure of giving your credit card over the Internet, please feel free to phone or post your order to us. Call our customer service team on 0870 112 6006 or send your order to:

Urchin
8-9 High Street
Marlborough SN8 1EA

If you have any further question regarding your online security, please contact us at 0870 112 6006 or e-mail us at help@urchin.co.uk.

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