What do you charge for delivery?
Standard delivery
Our standard delivery charge is £4.95 per order to UK mainland addresses, no matter how many parcels we send. We will deliver by Royal Mail or courier service, depending on the size and value of your order.
Highlands and non-mainland UK
If at all possible, we will send your parcel by Royal Mail and only charge our standard delivery rate. However, if your parcel is too large for Royal Mail and you live in the Highlands or offshore, your delivery may incur additional charges. In these cases, we will inform you of any additional charges before despatching your order.
Express next day delivery
We offer a Next Day Delivery service to mainland UK addresses at a cost of £7.95. Parcels under 2kg will be sent by Royal Mail Special Delivery and are guaranteed to arrive the next day before 1pm. Parcels over 2kg will be sent by Business Post Homeserve courier service and although the majority of parcels are delivered within 24 hours, we are unable to guarantee this. Please note that orders for next working day delivery must be placed before noon. Orders placed on Friday will be delivered Monday before 1pm.
International orders
We are able to ship most items to Europe, North America, Australia and New Zealand. If you would like a delivery quotation, please contact our customer service team by email at help@urchin.co.uk.
Need help?
If you have any other questions relating to our delivery services, please call our customer service team on 0870 112 6006 between 8am and 6pm Monday to Friday or 9am to 1pm on Saturday, or email help@urchin.co.uk.
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